I am the producer of Immersive Van Gogh Nashville.

I sincerely apologize for the late notice, but unfortunately tonight’s showing of the Immersive Van Gogh Exhibit Nashville is being cancelled due to unexpected technical difficulties.


I understand how frustrating this must be for you. We have worked hard to welcome you to our amazing exhibit today, and this is devastating for us.


As you will not be able to attend today, we will be rescheduling your tickets to Saturday, March 26th. Your new tickets and time will be emailed to your shortly.


If you are not happy with your date/time for your rescheduled tickets, please follow the steps below to have your tickets rescheduled.

Follow these steps to rebook your tickets: 


IMPORTANT: In order to make use of our automatic change of date tool, you will need to process your reschedule request PRIOR to your new attendance time on Saturday. If you miss this deadline,  you can still reschedule to a new date and time by filling out the reschedule form at https://nashvillevangogh.com/reschedule/

1. Go to https://myorder.immersivevangogh.com/change_date?mode=reschedule


2. Select your city: “Nashville”


3. Enter the same email address you used when you purchased your tickets.


4. Enter the ZIP Code used at the time you made your booking.


5. Choose your desired date and time.


6. Complete your rebooking. Your new tickets will be emailed to you free of charge.


Please note: If the automatic change of date tool has prompted you to pay for your change of date, please do not continue the change process and submit a manual change of date request at https://nashvillevangogh.com/reschedule/


Please note: If you purchased add-ons with your original tickets, your add-ons will be available to collect on your new attendance date.

If you cannot attend and would like an immediate refund, please email ticketing@nashvillevangogh.com and our customer service team will issue a full refund to the original form of payment. Our team is currently dealing with a high volume of queries, but they are working tirelessly to respond to every email – they will get back to you.


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